Gaya APA
Scott, Dru. (2003).
Customer Satisfaction .
Jakarta:
PPM.
Gaya Chicago
Scott, Dru.
Customer Satisfaction.
Jakarta:
PPM,
2003.
Text.
Gaya MLA
Scott, Dru.
Customer Satisfaction.
Jakarta:
PPM,
2003.
Text.
Gaya Turabian
Scott, Dru.
Customer Satisfaction.
Jakarta:
PPM,
2003.
Print.